After sales service


After sales service
If you require any help or are not satisfied after you have made your purchase, please contact us. In the first instance this should be to the store which is fulfilling or has fulfilled your order (in respect of floorcoverings). It is really important that you tell us if you are not satisfied as soon as possible to enable us to put things right for you quickly.
Please inspect the completed work with your fitter (please see the Fitting (Floorcoverings) section above for more details on the fitting process) before they leave. Your fitter should be able to address any issues which are identified.
If a problem with the fitting manifests itself after the product has been fitted, please either contact your fitter directly or in the first instance, let the store who is arranging the fitting know if there are issues.
If you made your purchase:
    •    At a shop: please contact the shop directly or call our Customer Service Team on 0151 220 4395).
    •    Online: please contact our Customer Service Team on 0151 220 4395) or contact your local store who serviced your order (local store contact details can be found on our order confirmation email).
Alternatively, you can contact Customer Services on their email address:
If you remain unhappy with our final response to a complaint, you may be entitled to refer your complaint to an Alternative Dispute
Resolution provider.