Your order


By placing an Order with us, you are accepting these Terms, as well as our Privacy Notice ( and the Terms of Website Use ( of this website.
When you place your online order, you are inviting us to enter a contract with you to supply the products you have selected at the price indicated on the website and in your order form. When we receive your order, we will send you an acknowledgment by email within 48 hours to the email address you have supplied to us to confirm receipt, following which your order will be processed. This acknowledgment is neither an order confirmation nor an order acceptance by us. Acceptance of your order, and the completion of the Contract, will take place when we despatch the products to you (or the first item if we are delivering in instalments).
When placing an order with us (including requesting samples or making an appointment under our home consultation service) you will be enrolled in our in our email, Facebook, and Google Audiences marketing programmes. You can opt out of this at any time using unsubscribe links in our e mail messages, by accessing your online account or by contacting us at We will not share your personal information with any other companies for their marketing purposes. Your information may be processed outside of Europe, but strict rules are in place to safeguard it. To find out more, see our Privacy Notice ( and Cookie Policy (
If you have a valid discount voucher to redeem, please enter the relevant code in the relevant box when you proceed to checkout and the discount will be deducted from the total.
We may list availability information for products sold by us on the website, including throughout the Order process, but cannot guarantee the availability of products listed on the website.
Acknowledgement of your Order is not a guarantee by us of the availability of the products.
If you receive an acknowledgment email or confirmation email for an order which you did not place, or if the details in the acknowledgment email or confirmation email do not match the order which you placed, you must contact our Customer Services Team on 0151 220 4395 or via email to or write to us at Customer Services, Liverpool Bespoke Flooring & Carpets, Unit 12 Mill lane trade park, Wylam Road L13 4BF
We do our utmost to ensure that all our web prices and descriptions are accurate and up to date, but on rare occasions it is possible that errors may occur. Our team will check the details of your order and if we find that there is a pricing or other error, we will notify you as soon as possible and give you the choice to proceed with your order at the correct price/specification or to cancel your order and obtain a full refund. If we do not receive a response to this notification within 7 days, we will cancel the o
rder and issue a refund of your payment.
If you have provided your own measurements, you are responsible for these being accurate and Liverpool Bespoke Flooring & Carpets accepts no liability if the floorcovering does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery or when the floorcovering is fitted.